Contact Us

We'd love to hear from you! Whether you have a question, feedback, or need help with your account, our team is here to help.

General Support

Email: support@tuckly.com.au

Response time: Within 24 hours

Account & Billing

Email: billing@tuckly.com.au

For subscription questions, cancellations, or payment issues

Privacy & Data Requests

Email: privacy@tuckly.com.au

For data access, deletion, or privacy-related inquiries

Feedback & Suggestions

Email: feedback@tuckly.com.au

We love hearing what you and your little ones think

Report a Problem

If something isn't working right, please email support@tuckly.com.au with:

• Your device type (iPhone, Android)
• What you were doing when the issue occurred
• Any error messages you saw

Frequently Asked Questions

How do I cancel my subscription?

You can manage your subscription from the Profile tab in the app, or contact billing@tuckly.com.au

Can I delete my child's data?

Yes, you can remove child profiles from the app at any time. For full account deletion, contact privacy@tuckly.com.au

How do I change my password?

Currently, contact support@tuckly.com.au and we'll help you reset it

Is my child's information safe?

Absolutely. Read our Privacy Policy for full details on how we protect your family's data.